TRACE
Frequently asked questions
Answers about sharing, privacy, account controls, and support in TRACE.
How do shared links work?
Public trip and profile links open the matching TRACE content when it is available. A link never overrides audience, blocking, moderation, deactivation, or deletion controls.
Does “Now in” use live GPS?
No. “Now in” is an optional city you select manually. It follows the same Everyone, Followers only, or Only me audience as your trips.
How do I export my data?
Open Settings, then Privacy & Safety, then Download your data. The export is a ZIP of JSON files. Uploaded media is not bundled, although published media references are included in trip data.
How do I delete my account?
Open Settings, then Account Settings, then Delete account. Review the in-app explanation before confirming the permanent deletion request.
How do I contact TRACE?
Email support@shareontrace.com. The legacy support address remains active during the domain migration.