Help Center

TRACE is a social travel app built around your journeys. Map where you've been. Choose a city for “Now in”. Plan what comes next. Share it with other travellers.

Choose email and password, Sign in with Apple, or Sign in with Google. Email sign-up requires email verification; every new account must accept the current Terms and acknowledge the Privacy Policy before entering TRACE.

Tap “+”. Choose a visited place or planned trip, then select a city and dates. Photos are optional. A visited trip without a photo stays visible on your profile, map and eligible city pages, but is excluded from the photo-first Home Feed.

An account is required to use the app. A public shared link may show a web preview. Sign in to open the content in TRACE.

Open a city from the Globe or Search. People here now shows eligible travellers who selected that city, Happening shows TRACE and supported external events assigned to the city, and Community trips shows eligible trips shared there. Sections appear only when matching content exists.

Open Edit profile. Tap the camera on your photo, choose an image and crop it.

Use Edit profile to change your name, username, or bio. Change the separate “From” country by tapping it on your profile.

Go to Settings → Privacy. A private account uses Followers only. Individual trips can still be set to Everyone or Only me.

The current beta has no in-app email-change control. Contact support for help.

Go to Settings → Account Settings → Delete account and confirm. Deletion is permanent; separately processed records follow the Privacy Policy and applicable law.

Go to Settings → Privacy → Download your data. The ZIP contains JSON account records and published-media references; uploaded media files are not bundled.

Past shows the places you've visited on your map. Planned is for future destinations.

While creating or editing a trip, open the photo area. You can add multiple photos and choose the cover.

TRACE is currently photo-first. Mixed-media support is still being tested. Video publishing is not yet available in production.

Choose a city manually from your profile or “+” and, if you want, add a venue such as a bar. It is not live GPS. Your selection stays until you change or clear it, follows your trip audience, and may appear in People here now for that city.

From is your selected origin country. Now in is an optional current city. Neither uses continuous device location.

Yes. Open the trip menu and choose Edit trip or Delete trip.

Their audience may be Followers only or Only me, or either account may have blocked the other. Approved followers can see Followers only content.

A trip is a city visit or plan with dates and optional photos. A saved place is a specific venue in your private list; followers may see your save on that venue.

Happening is the event section inside a city page. It can include events created on TRACE and listings supplied by supported external event sources. Opening an external action may take you to the provider, whose terms and privacy policy apply.

Tap the bookmark on a place card or detail sheet. It is added immediately to your private list.

Open Settings → Saved Places.

Only you can open the full list. Followers may see that you saved a specific place; blocked users are excluded.

Event coverage depends on matching the city selected on the event or supplied by supported providers. TRACE does not widen the search to nearby towns just to fill the page, so a city with three matching events shows those three.

Tap the filled bookmark again, or swipe left in Saved Places.

People you follow have saved that place. Open it to see who.

Save places normally. Followers browsing those places can see your save attribution.

Authenticated TRACE users can use the “+” action on a city page to create an event. The creator is responsible for accurate details and for having the right to publish any text or media used.

Going lets you express interest in attending and may show you alongside other attendees. It is social coordination, not a ticket purchase, reservation, entry guarantee or endorsement by TRACE.

Choose Everyone, Followers only, or Only me. The same audience controls your selected Now city and optional place. Public shared links never override that audience.

Open their profile menu and choose Block. They will no longer be able to find or interact with your profile.

Use Report on a trip, comment or profile. Choose a reason and submit it for moderation. No fixed review time is promised.

No. Your Now city and optional place are selected manually and follow your trip audience. They are not live GPS and are never tracked in the background.

No. Shared links do not override audience, blocking, moderation, deactivation, or deletion controls.

When enabled, TRACE can notify you about follows and requests, likes, comments, replies, mentions, messages, event attendance, a followed person publishing a trip or event, a followed person sharing Now in your city, and someone joining an event you also plan to attend. Eligible activity also appears in-app.

Turn off Push notifications in Settings, or manage TRACE permissions in the phone's system settings.

Check the TRACE toggle, operating-system permission, internet connection, and authenticated push registration. Contact support if delivery still fails.

Force-close the app and reopen it. Install the latest beta available. If the problem continues, contact support@shareontrace.com.

Offline browsing is not supported. Reconnect, then refresh the Feed or reopen the trip. Contact support if images still fail.

Check your email and password. Use Forgot password if needed. A suspended account shows a specific message. Contact support for help.

Use Visited for past trips, Planned for future trips, and Now for manually selected current cities. Reopen after reconnecting.

No. TRACE needs a network connection. Reads are not cached. Actions are not queued. Reconnect, then reopen or refresh the app.